We are now officially sold out

As we have already had over 600 entries on the cancellation list it has been closed.

What does The Ice Kingdom involve

Can I bring a pushchair

Are tickets refundable

Can I exchange my tickets

Do you have customer toilets

Can I book over the phone

Do you have wheelchair access

How long does the experience last

Can I take photos/video

Where is the nearest car park

Will there be time to visit the shop

Are presents age appropriate

I have lost my tickets

I have a party of more than 6 what should I do

Do adults get presents

What is your address

How can we contact you

Can I bring a child under 4 to a session for children aged 4 and over

Can I bring people from more than one household

Can I add additional tickets to my booking

Do I have to wear a mask

Will Covid-19 safety measures be in place

Enter The Ice Kingdom and make your way through our magical 10 rooms completing the Christmas quest. On the way you will happen upon various characters and magical creatures before meeting Father Christmas. All children receive a present and then continue on their journey culminating in a visit to the snow covered Enchanted Forest where you can play in the snow and have a snowball fight!

This year (2021) we have two specific types of session available

Christmas at Magic Alley for children aged 4 and over

This session is aimed at children aged 4 and over and includes elements of basic reading and puzzle solving. Presents are age appropriate (in light of customer feedback) and as a result you will be asked to provide the age of your child/children upon booking.

In this session children under 4 are only permitted entry as part of a family group including older children.

Some of the later evening sessions are restricted to those over 4 only as a result of experience and feedback from other visitors

Christmas at Magic Alley for children under 4 (marked with * at either end of the title)

This session is targeted at younger children and includes a Christmas quest which is age appropriate. Children will receive a gift suitable for younger children. Please note adults do not receive a gift in these sessions.

If your child is 4 you can book either session depending on your availability

Sessions for under 4s are on Wednesdays and Thursdays. We have also allocated Sunday 28th November and the morning of Monday 20th December. These session are specifically aimed at very little children and it is not possible to bring children over 4 to these sessions unfortunately.

Prices 2021

Sessions for children over 4

Adults £14

Children over 4 £12.50

Children under 4 £11.50 (these can only be booked with at least one child over 4)

Sessions for children under 4

Adults £11

Children £8

No charge for the children under 1 in either session (when accompanying a paying adult)

Ticket Terms and Conditions can be found here https://www.magicalleystratford.com/christmas-terms-and-conditions/

In general tickets are non-refundable or transferable save in exceptional circumstances at the discretion of the management. These exceptions are in addition to any offered by Booking Protect if that is purchased at the time of booking – for more information see the terms and conditions link above.

Exchanges

Tickets may be exchanged up to 48 hours before the event. All exchanges are dealt with by Ticketsource directly. Ticketsource can be contacted on 029 2071 3205 or emailed on support@ticketsource.co.uk. All exchanges will require you to purchase the new tickets subject to availability before being refunded for the original ticket purchase price less £1 admin fee.

After the 1st of November 2021 all exchanges are dealt with in house so please contact Sam on magicalleystratford@gmail.com

You can view our FAQs here (please check these out before emailing Sam)

If you have any specific questions after looking at FAQs please contact our Head of Events Sam on magicalleystratford@gmail.com

At the present time (Spring/Summer/Autumn 2021) please only book ONE HOUSEHOLD/SUPPORT BUBBLE per slot – you can always add extra tickets later depending on number if household mixing is permitted nearer the time.

If you have opted for postal tickets they will be sent out in early November – if they are lost unfortuantely then cannot be resent. Also if you add anyone to the booking after the date of posting the tickets cannot be amended.

As those who visit regularly may know in the past Magic Alley had a tradition of gifting a specifically written book for Christmas to all guests. This was started by the previous owner who used to write the books. Since he is no longer with us the current owner has reached a point where changes can be made and now age appropriate gifts will be given. Each family will still receive our Christmas book but this will be in addition to the age specific present.

We are now officially sold out

As we have already had over 600 entries on the cancellation list it has been closed.

Can I bring a pushchairjQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_756ae44f67e07ec6f58503222808e85b','Pushchairs/prams cannot be accommodated on the shop floor. If they are brought to the venue they will have to be left downstairs at the owner’s risk.','0'); });

Do you have customer toiletsjQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_10f1ee6b23285084e8edbcdd95c3e0b8','Unfortunately there are no customer toilets. There are however public toilets in Bell Court located next to the Everyman Cinema','0'); });

Can I book over the phonejQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_1aaa36e598c79696b1cf7c8135d3fcbe','You can book over the phone by calling Ticketsource directly on 0300 666 4466 but there may be an additional booking fee','0'); });

Do you have wheelchair accessjQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_a7221bc1e80dbb13b874f8b54debb1d3','Yes. We have a lift to the first floor. Please highlight any accessibility issues you have when you book the tickets in the box provided - thank you','0'); });

How long does the experience lastjQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_c3d7794df28732e1bdd7db9c444894ec','The experience lasts approximately 45 minutes','0'); });

Can I take photos/videojQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_0f8fa6eef5f7a4d9a8d0e56295134720','Yes please do. If you do please tag us in on social media - @magicalleystratford on Facebook and Instagram and @SeekTheMagicOrg on Twitter','0'); });

Will there be time to visit the shopjQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_d59ee50e6b8ec73152a18b54d8943784','Yes - there will be plenty of time to visit the shop AFTER your visit to see Father Christmas.','0'); });

I have lost my ticketsjQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_6242b58de0e804c56eefee4e16ca0ed7','No problem you can retrieve your tickets here <a href="https://www.ticketsource.co.uk/help">https://www.ticketsource.co.uk/help</a>','0'); });

Do adults get presentsjQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_5ce48acf2c9d1c2e516ac81c1f6d88b6','Yes they do if they attend the sessions aimed at children 4 years and over<br/>No they don\'t if attending the session aimed at children under 4','0'); });

Do I have to wear a maskjQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_74c6e640fcd625cff06c55e846269539','We will be following relevant government guidelines so if masks are required in December 2021 then yes please do wear one unless you are under 11 or exempt','0'); });

Will Covid-19 safety measures be in placejQuery("document").ready(function(){ toolTips('.tooltip_post_id_custom_1b034b10a528e38b8ed0fef8300e4cf5','We will abide by any and all rules as set out by the government at the time of the event','0'); });