Yes – this year we have taken feedback on board and the present a child receives will be appropriate to the child’s age. As a result we are asking you to give the age of your child/children when you book tickets
Can I add additional tickets to my booking
This will depend on numbers so please get in touch with our Head of Events Sam on magicalleystratford@gmail.com to discuss it
I have a party of more than 6 what should I do
Please email our Head of Events Sam on magicalleystratford@gmail.com and she will help you will the booking
Can I bring people from more than one household
Yes unless there are restriction put in place at the time of the event
Can I take photos/video
You can take photos but we ask that you don’t take video please. Last year someone videoed the whole attraction and ruined it for others which is why we ask you not to. If you do take photos please tag us in on social media – @magicalleystratford on Facebook and Instagram and @SeekTheMagicOrg on Twitter
Can I bring a child under 5 to a session for children aged 5 and over
Children under 5 are only permitted entry to the sessions aimed at older children as part of a family group which includes older children
For example you can bring a 6 year old and a 3 year old but you are not permitted to bring a 2 year old and a 3 year old to a session aimed at children over 5
Any questions please contact Sam on magicalleystraford@gmail.com
Will there be time to visit the shop
Yes – there will be plenty of time to visit the shop AFTER your visit to see Father Christmas.
How long does the experience last
The experience lasts approximately 45 minutes to an hour for the majority of the session. The duration will be reduced for sessions aimed at children under 5 as they do not complete a quest
Can I bring a pushchair
Pushchairs/prams cannot be accommodated on the shop floor. If they are brought to the venue they will have to be left downstairs at the owner’s risk.
Do you have wheelchair access
Yes. We have a lift to the first floor. Please highlight any accessibility issues you have when you book the tickets in the box provided – thank you