Are tickets refundable

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We do advise the purchase of Refund Protection (provided by Booking Protect) which offers protection in specific circumstances. Their terms and conditions can be found here https://www.ticketsource.co.uk/kb/customers/refund-protection

In general tickets are non-refundable or transferrable save in exceptional circumstances at the discretion of the management. These exceptions are in addition to any offered by Refund Protection if that is purchased at the time of booking

Exceptional circumstances included, but are not limited to

  • If the event if not permitted to go ahead by the government
  • Testing positive for Covid-19 (subject to providing evidence of a positive test)